Death: what to do when someone dies?

The most important matters after a death

A death is a very stressful event, especially for close relatives. This makes it helpful to have orientation about the immediate consequences and the necessary arrangements.

People most often die at home, in a hospital, care facility or in public. The procedure differs only minimally at first. If a person is found lifeless, the first – and absolutely correct – reaction is to call a doctor or rescue services. On the one hand, first aid and the immediate involvement of medical professionals can often save lives. Every second counts.

The medical death certificate

Andererseits sind nur Ärzte befugt, den Tod einer Person festzustellen und rechtlich zu bescheinigen. Dies tun sie auf einem eigens dafür vorgesehenen, standardisierten Formular, der «ärztlichen Todesbescheinigung». Auf dem Formular sind Angaben zur Identität der verstorbenen Person zu machen sowie Sterbeort und Todeszeitpunkt anzugeben. Die Ärztin bestätigt nach sorgfältiger Untersuchung sicherer Todeszeichen (Leichenstarre, Totenflecken, Auskühlung usw.) am ganzen Körper durch ihre Unterschrift, dass die betreffende Person unzweifelhaft verstorben ist. Dieses Verfahren heisst Leichenschau und ist in jedem Todesfall zwingend durchzuführen. Bestehen Zweifel daran, ob es sich um einen natürlichen Tod handelt oder ist die Identität der verstorbenen Person unbekannt, kann zudem eine Legalinspektion oder eine Obduktion angeordnet werden (sog. «aussergewöhnlicher Todesfall»). In den übrigen Fällen wird der Leichnam zur Bestattung freigegeben.

Administrative procedures, personal registers and personal documents

The medical death certificate is the first of several documents required in connection with a death. You must submit the death certificate together with the death notification to the cantonal registry office within two days. This then makes the necessary changes in the registers of persons. In the case of foreign nationals who are not recorded in Swiss registers of persons, additional clarifications with the authorities of the home country may be necessary. The authority designations and responsibilities may vary from canton to canton (Overview).

In the canton of Zurich, for example, every death must be reported to the local burial office. Registration should be made in person by relatives if the deceased person was a resident of Zurich or if burial in a Zurich cemetery is desired. Among other things, the medical death certificate must be presented. The funeral office also discusses the details of the laying out, burial and funeral service.

It is advisable to organise the most important files after the death of a person. Namely, personal documents such as birth certificate and marriage certificate, certificate of municipal citizenship, contracts, insurance policies and, of course, dispositions on death, i.e. testaments and inheritance contracts, are to be collected. This will give you an overview of the deceased person’s circumstances and estate. This is important in order to know which declarations and legal transactions towards which authorities or contractual partners will be necessary later.

Funeral services and burial

Even before contracts are terminated or assets are disposed of, relatives usually take care of the burial. This usually takes place a few days after the death. The first and central point of contact for this is – again depending on the canton – the relevant funeral office or a funeral home you trust. They will support you in the choice of coffin, type of grave and gravestone, and, if desired, also in the design of the funeral ceremony. They work closely with cemeteries and stonemasons and can therefore provide you with grave sites or contacts for questions on this topic.

Although it goes without saying, it is still worth mentioning that the wishes of the deceased person should be taken into consideration when planning the funeral. Sometimes corresponding expressions of will are found in or with the will. In other cases, it is necessary to infer funeral wishes from statements or actions made during life.

In preparation for the funeral, in particular death notices shall be published in printed or digital media and invitations sent to relatives. For the ceremony itself, the focus is not only on considerations of date, place and time. It is also important to think about storage, floral decoration, funeral orations, musical and pastoral accompaniment, as well as funeral banquets and any donation instructions.

The death certificate and its functions

Die kantonalen Behörden sind auch zuständig für die Ausstellung der Todesurkunde, des zweiten wichtigen Dokuments nach einem Todesfall. In der Regel kann die amtliche Todesurkunde anstatt persönlicher Vorsprache einfach über den Online-Schalter der zuständigen Behörde bestellt werden. Dazu berechtigt sind u.a. verwitwete Ehegatten oder eingetragene Partner, Nachkommen und weitere Verwandte, aber auch Willensvollstrecker und Erbberechtigte.

The death certificate is used to terminate contracts with employers, banks, post office, insurance companies, electricity and as well as telephone and internet providers etc. and to dissolve other civil law relationships of the deceased person. Also tenancies, club memberships or subscriptions can be cancelled in this way. Scans or copies can be made and sent for this purpose. It is important to expressly terminate due to the death, as only few legal relationships end by themselves with the death of a person. Therefore, notification of the counterparties by the survivors is required.

The same applies to the assertion of pension claims from the AHV as well as from occupational and private provision. With the death certificate, the surviving dependants can prove to the institutions that an insured event has occurred and subsequently have the insured sum paid out.

Die Ausstellung einer Erbenbescheinigung ist ebenfalls nur unter Vorlage einer amtlichen Todesurkunde möglich. Eine Erbenbescheinigung benötigen Sie, um während des Erbgangs über Vermögenswerte der verstorbenen Person verfügen zu können. Darunter fallen der Zugriff auf Bankkonten, die Liquidation von Wertschriften, aber auch die Vornahme von Grundbucheintragungen. Diese Angelegenheiten stehen nicht mehr unmittelbar im Zusammenhang mit dem Todesfall selbst. Sie betreffen eher den Erbgang, d.h. die Abwicklung des Nachlasses. (In diesem Ratgeberartikel erfahren Sie mehr über den Ablauf eines Erbganges.)

Who can help me in the event of a death?

A feeling of being overwhelmed after the death of a close person is completely normal. Therefore, fortunately, there are numerous professionals who support you in coping with a death. We have already presented many of them earlier in the text.

Doctors, nurses and other medical personnel have above all the task of curing sick people, prolonging their lives or enabling them to lead as pain-free a life as possible. At the same time, they necessarily have experience with deaths, as the death of a person is always established by a medical death certificate. A separate, often controversial topic is medically assisted suicide. In this process, persons willing to die can end their lives by means of a medically prescribed preparation under certain conditions and strict medical ethical controls.
Authorities and offices accompany the life of a person ‘from the cradle to the grave’. Probably the two most important authorities in connection with a death are civil registration offices and – in some cantons – burial offices. After the death of a person, they take care of updating official registers and issuing necessary documents such as death certificates or certificates of inheritance.
Funeral directors are specialised in organising funerals. Here you will find the widest selection imaginable. From the complete package, in which essential parts of the planning are taken off your hands, to highly personalised, individually fitting solutions, much is possible. The activities of funeral homes are closely related to those of cemeteries and stonemasons. Therefore, a well-organised, reliable and trustworthy funeral director can take a lot of work off your hands. This allows for support during the stressful days following a death.
Pastors, musicians, funeral orators and other people involved in a funeral are just as much a part of its success as the funeral director himself. Often the deceased person has expressed wishes regarding the arrangement of their funeral ceremony. These should be taken into account. If no burial wishes are known, statements or living habits from earlier times can provide information about possible ideas for burial.
Lastly, the relatives are perhaps the most important group of people after a death. They are the ones most directly affected and most in need of mutual support. Disagreements or family conflicts should be put on hold after a death or, if possible, completely reconsidered. On the one hand, this is almost always in the spirit of the deceased person. On the other hand, such an approach facilitates not only the management of the death itself, but also the subsequent inheritance law disputes.

How do the DeinAdieu.ch offers benefit me?

We would like to complement these offers with an easily accessible and user-friendly online offer. That is why you will find numerous guide articles, blog entries, templates, checklists and much more on the topics of will, mourning correspondence, organ donation, provision dossier or financial provision on DeinAdieu.ch.

We are also happy to refer you to carefully selected service providers in various fields. These include lawyers & notaries, musicians, mourning speakers or help with the household liquidation. Please also visit our section Frequently Asked Questions or send us your own questions at +41 44 500 52 37 or info@deinadieu.ch. We would also like to invite you to participate in one of our webinars on the topic of death benefits. We look forward to being able to advise or refer you.

The most important facts at a glance

After finding a lifeless person, doctors or rescue services are notified. The first important document after a death is then also the medical death certificate. It confirms that, from a medical point of view, the person found definitely died at a certain point in time.
The death is reported to different authorities. In the case of a natural death, the notification to the Civil Registry Office is of particular importance. This updates the official registers of persons and issues death certificates on request. This second important document is needed by the surviving dependants to settle the legal relationships and estate of the deceased person.
The third main point is the organisation of the funeral and all related tasks. This must be done within a short time, as there are usually only a few days between death and burial. When sending out obituaries and planning the ceremony, including musical, pastoral, rhetorical and culinary accompaniment, the wishes of the deceased person must be taken into account on the one hand. On the other hand, experienced funeral planners can relieve you of much of this work and take responsibility for the success of the funeral.
Um über die Nachlassgegenstände bis zur Erbteilung verfügen zu können, wird eine Erbenbescheinigung benötigt. Diese wird von den für die Erbschaft zuständigen Behörden am letzten Erblasserwohnsitz ausgestellt. Dazu benötigen Sie die amtliche Todesurkunde und eine Ausweis über die Erbberechtigung. Nachdem die unmittelbar nach dem Todesfall erforderlichen Handlungen vorgenommen sind, können die Erben die Teilung verlangen. Dann kommt die Abwicklung der Erbschaft in Gang.

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