Privacy Policy & Imprint

Imprint

EMNA Web AG

Limmatstrasse 65

8005 Zürich

Switzerland

Registered company name: EMNA Web AG

Company number: CHE-312.629.057

Commercial Register Office: Zurich

Privacy Policy

EMNA Web AG, Limmatstrasse 65, CH 8005 Zurich is the operator of the website www.deinadieu.ch and the services and content offered on it. We are responsible for the collection, processing and use of your personal data and the compatibility of the data processing with applicable law.

Your confidence is important to us, which is why we take the issue of data protection seriously and pay close attention to security. We comply with the applicable data protection regulations as a matter of course.

1. Scope and purpose of the collection, processing and use of personal data

a. when visiting www.deinadieu.ch

Upon your visit to our website, our servers temporarily store each access in a log file. The following data is collected without your intervention and stored by us until automated deletion, after a maximum of 12 months:

the IP address of the requesting computer,
the date and time of access,
the name and URL of the retrieved file,
the web page from which the access was made,
the operating system of your computer and the browser you are using, and
the country from which you have accessed.

The collection and processing of this data is generally carried out anonymously without reference to persons for the purpose of enabling the use of the website (connection establishment), ensuring system security and stability on a permanent basis and optimizing the Internet offering, as well as for internal statistical purposes. The aforementioned information is not linked to or stored with personal data. An exception exists for the access location based on the IP address, which is stored in connection with the creation of certain documents and displayed to the partner organizations in the partner login (see below “when using further functionalities and services”).

Only in the event of an attack on the website’s network infrastructure or suspicion of other unauthorized or abusive website use will the IP address be evaluated for the purpose of clarification and defense and, if necessary, used in criminal proceedings to identify and take civil and criminal action against the users concerned.

Finally, when you visit our website, we use cookies as well as applications and tools that are based on the use of cookies. In this context, the data described here can also be processed. Find more details on this in the other sections of this data protection declaration below, in particular in the section “Cookies”.

b. when registering for an account or authenticating for certain functionalities.

The website can be visited without registration. Also, certain bookings on the website can be made without registration. Certain functionalities are only available to registered users.

The following data is collected during registration:

Form of address,
First and last name,
E-mail, and
password.

The customer account data can be viewed and changed at any time.

We use the personal data to establish your identity and to verify the requirements for registration. The email address and password serve as login information and thus to ensure that the correct person under your information is using the website. We also require your email for verification and confirmation of account opening and for future communications with you necessary to provide the service. In addition, this data is stored in the customer account for future services. For this purpose, we allow you to store additional information in the account.

We also use the data to provide an overview of the ordered and created documents and purchased services and an easy way to manage your personal data, for the administration of our website and the contractual relationships, i.e. for the establishment, content design, execution and modification of the contracts concluded with you via your customer account.

In addition, we may use the information in your customer account or information about services you have requested that are linked to the customer account to deliver personalized communications to you if the requirements set forth in Section 3 below are met. Lastly, we may use the information in your customer account for statistical analysis.

Our partner organizations also have access to the information in your customer account via a so-called partner login. They may process the information for statistical purposes. By giving your consent during the registration process, you agree to the aforementioned data processing. Partner organizations may not process this information for any other purpose without separate consent or other legal basis.

In the event of a deletion request, we will delete your data without delay, provided that no legal retention periods or a legitimate interest on our part stand in the way of complete deletion. Please note that if you delete your customer account, certain functionalities will no longer be available. For example, without a customer account, you can no longer have certain created documents hosted by us. We reserve the right to anonymize data about you in the event of a deletion request so that we, as well as our partner organizations, can use it in aggregate form for statistical purposes. Lastly, note that the deletion of your customer account does not affect personal data that we have passed on to third parties with your consent, e.g. to partner organizations that you have favored in your will. The third parties concerned are independent data controllers within the meaning of the Data Protection Act. If you also wish to have your data deleted from these third parties, you must inform these third parties directly.

c. when ordering as a guest

Numerous document templates or automated documents can be ordered and created as a guest, i.e. without a customer account. You will be informed in each case whether a customer account is required for the service in question.

For automated documents, e.g. creation of a will, advance directive, etc., you must enter the information required in the process flow (see the information below on individual automated documents). In addition, we always require an e-mail address from you to which the document will be sent. For certain documents, a direct download may also be available without providing the email address.

If you order the documents as a guest, we will delete the information you entered a certain time after downloading or sending, unless legal retention periods require longer storage. We reserve the right to anonymize certain information and process it in aggregate form for statistical purposes.

d. when registering as a partner

In order for you to be able to offer and advertise your services as a partner on our website, you must register in any case.

When registering, it is mandatory that you provide the following information:

First and last name, company name
E-mail, and
password.

The data in the partner account can be viewed and changed at any time. Finally, the partner may request the complete deletion of the account. However, the partner can then also no longer offer or advertise its services. If you wish to delete the account, please send us a request (see “Contact” below).

e. when registering as a partner organisation

In order for you to become a partner organisation of DeinAdieu as a non-profit organisation, you must provide the following information:

Your organisation name
Indication whether your organisation is an association or a foundation based in Switzerland
Whether your organisation is tax-exempt
Contact name
E-Mail
Address (optional)
Telephone (optional)
Annual financial statement (upload)

After an initial review of this information, you will be invited to a non-binding online presentation where we will explain our entire offer in detail.

f. when using further functionalities and services

When you use services and functionalities offered by us on the website, personal data is actively collected and processed. The use of these services and functionalities is voluntary. You decide which services and functionalities you want to use and which personal data you pass on to us.

In the case of services, we will specify which information we require to provide the services (and which, if any, is additionally voluntary). In each case, you decide voluntarily whether you want to provide us with the data. If you do not wish to provide us with necessary information, you will not be able to use certain services and functionalities.

By entering the contact information below, you will have the opportunity to initiate a free initial consultation with a fundraising specialist or estate law specialist:

First and last name,
E-Mail,
Phone,
Address,
Civil status, year of birth,
Consultation: online meeting or by phone (indicate availability),
Children (Yes/No), and
Real Estate (Yes/No) (optional).

In order to schedule a consultation, you must also agree to be contacted by us or our partner attorneys for the purpose of scheduling an appointment and consultation. The Partner Attorney will receive your contact information and other information about your situation that you have provided through the website. This includes any will template created via DienAdieu.ch. The preceding data will also be used to decide which partner attorney(s) is/are best suited for the consultation.

Assuming your consent, a memo will be created and saved about this initial conversation with our fundraiser.

If you sign up for an initial consultation through a partner organisation’s subpage, the partner organisation will receive various information from us. Among other things, the partner organisation will be informed that you have registered for an initial consultation. In addition, the partner organisation receives access to the file notes on your initial interview with our fundraiser via the partner login, but only if you give your express consent to this. The partner organisation can use this information to better assess why you sought the initial consultation specifically through that partner organisation’s subpage. The partner organisation may not use this information for any other purpose without your consent or other legal basis.

Certain functionalities on the website allow you to generate documents automatically (e.g. powers of attorney, dispositions). When creating the documents, you are supported by input masks or automated assistants. These provide you with information that should be included in the documents. Here, too, a distinction is made between mandatory and voluntary information. Once the document is generated, you can check the content and information and edit it if necessary. By using these functionalities, you agree that we may process any information you enter for the purpose of creating and processing the requested document.

Particular mention should be made of the following documents:

Drawing up a will

To create a free will online, the following information is required from you:

Family situation,
Creation of a family tree (for the calculation of the compulsory portion),
Registration of non-legal heirs,
Consideration of non-profit organizations,
Inheritance sharing & personalisation, and
testator.

With the information provided, the document can then be created.

If you access document creation via a partner organization’s subpage when creating a will, the partner organization will receive various information from us after the document is created. It will get, among other things, your contact details as well as the creation location (IP-based) and the information whether you have considered the partner organization. The partner organisation will also be informed if you have considered another partner organisation. However, the partner organisation does not receive any information on the further content of the will. Regarding data transfer to partner organizations, you will find further information under “Transfer of data to third parties”.

The location of creation is processed by the partner organisation for campaign control, always provided that the partner organisation may contact you with such campaigns. The Partner Organisation may not use the information for any other purpose without your consent or other legal basis.

Drawing up a patient decree

If you would like to create a patient decree free of charge, we need the following information from you:

Personal data,
Appointing a person authorized to represent
Ersatzperson,
Beantwortung verschiedener Fragen,
attitudes towards life, sickness and death, and
medical measures.

You can then use this information to create the document.

If you access the document creation via the subpage of a partner organisation when creating the patient decree will, the partner organisation will receive various information from us after the document has been created. It will get, among other things, your contact details as well as the creation location (IP-based) and the information whether you have considered the partner organization. However, the partner organization does not receive any information on the further content of the patient decree. Regarding the transfer of data to partner organizations, you will find further information under “Transfer of data to third parties”.

Finally, the representative receives an e-mail with the information that you have designated them as a representative. With your consent, the representative will also receive the corresponding template with the content. Please only enter one authorized representative who you have informed in advance that you will process their name and e-mail address when creating the patient decree. Sie sind für diese Datenbearbeitung verantwortlich.

Creation of Advance Care Directive

In order to be able to create a free advance care directive online, we need the following information from you:

Personal data,
Appointing a person authorized to represent
Determine substitute and second substitute, and
answering further questions.

You can then use this information to create the document.

If you access the document creation process via the subpage of a partner organisation when creating the advance care directive, the partner organisation will receive various information from us after the document has been created. It will get, among other things, your contact details as well as the creation location (IP-based) and the information whether you have considered the partner organization. However, the partner organisation does not receive any information on the further content of the advance care directive. Regarding the transfer of data to partner organizations, you will find further information under “Transfer of data to third parties”.

Unless otherwise stated in this Privacy Policy or you have separately consented to it, we will only use the aforementioned data to provide the services and functionalities. We will not store the personal data you provide for longer than is necessary to provide the service or use the functionality. You can decide whether information you have entered for certain functions should be saved or deleted. With certain functionalities, saving is a help for you so that you do not have to re-enter the information if you want to continue editing a document.

Finally, you can buy so-called subscriptions on the website. This will automatically inform you when there are new blog posts or guide posts. Sie müssen hierzu die E-Mail-Adresse, Ihren Vornamen und Nachnamen angeben. You can revoke the subscription at any time by either using the corresponding link in one of the mailings or by contacting us (for contact details, see Section 17 below).

Participation in Webinars

To participate in our webinars online, we need the following information:

First/last name
E-mail,
Optional: Specific question in advance
Optional: Further ratings and questions can be asked during the webinars

We use the above data for the webinar’s registration, organisation and realisation. We also use your e-mail address to send you information about the webinar for which you have registered (e.g. a possible postponement, reminder, etc.).

If you access the webinar registration through a partner organisation’s webpage or profile page, the partner organisation will receive the data mentioned above after completing the webinar. In addition, the partner organisation receives further webinar-specific data, such as: the duration of the stay in the webinar or the questions asked in the webinar via chat. The partner organisation uses the data to provide further support to participants for estate planning and fundraising purposes. Find further information about data processing by our partner organisations in their privacy policy.

2. Collection of personal data requiring special protection

In certain functionalities, especially in the creation of various documents (see the information in the previous section), you will be asked to provide personal data that requires special protection (e.g. religious beliefs, diseases, etc.). The use of the functionalities happens on a voluntary basis, which is why you voluntarily provide us with the corresponding personal data. By using the functionalities, e.g. creating a specific document, you hereby consent to the acquisition and processing of the relevant sensitive personal data.

We will process this particularly sensitive personal data exclusively for the provision of the requested functionality and service.

3. advertising purposes

Newsletter / Email Advertising

In order to receive the newsletter or to contact us by means of a form, the truthful entry of the following personal data is required:

Form of address,
First and last name, and
E-Mail.

By subscribing to the newsletter, you expressly agree that we may use your address and personal data for marketing campaigns such as the delivery of our newsletter. You can unsubscribe from all marketing campaigns at any time. You will find the contact details below in “Contacts”. In addition, you will find an unsubscribe link in all newsletter emails.

We are further entitled to commission third parties with the technical processing of marketing campaigns and accordingly have the right to make your personal data available to third parties for this purpose. For sending our newsletter, we use the email marketing service ZOHO Campaigns by Zoho Corporation Pvt. Ltd, Estancia IT Park, Plot No. 140 & 151, GST Road, Vallancherry Village, Chengalpattu Taluk, Kanchipuram District 603 202, INDIA. For our website, the service is operated by Zoho Corporation GmbH, Trinkausstr. 7, 40213 Düsseldorf, Germany. Even if the data is basically hosted in Germany or in another EU member state, it cannot be ruled out that data transfers to India may occur.

Our newsletter may contain a so-called web beacon (tracking pixel) or similar technical means. A web beacon is a 1×1 pixel invisible graphic associated with the user ID of each newsletter subscriber.

For each newsletter sent, we thus receive information on the address file used, the subject and the number of newsletters sent. In addition, it is possible to see which addresses have not yet received the newsletter, to which address it was sent and for which addresses the dispatch failed. In addition, there is the opening rate incl. the information about which addresses have opened the newsletter. Finally, the information about which addresses have unsubscribed. We use this data for statistical purposes and to optimise the newsletter in terms of content and structure. This allows us to better tailor the information and offers in our newsletter to the individual interests of the recipients. The tracking pixel is deleted when you delete the newsletter.

To prevent the use of the web beacon in our newsletter, set your mail program so that no HTML is displayed in messages, if this is not already the case by default. On the following pages you will find explanations on how to make this setting in the most popular e-mail programs.

Microsoft Outlook
Mail for Mac (“Load remote content in messages”)

In some cases, you may receive marketing information about services from us because you have requested similar services, i.e., a business relationship already exists. If you no longer wish to receive marketing communications from us, you may notify us by emailing us at support@deinadieu.ch or by following the unsubscribe instructions contained in such communications.

b. Google Tag Manager

This website uses the Google Tag Manager from Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA. Google Tag Manager is a solution that allows marketers to manage website tags from one interface. The Tag Manager tool itself is a cookie-free domain and does not collect any personal data. The tool triggers or implements other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this will remain in place for all tracking tags implemented with Google Tag Manager.

c. Google AdWords Conversion Tracking: We use the online advertising program “Google Ads” on our website and in this context conversion tracking (visit action evaluation). Google Conversion Tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). If you click on an ad placed by Google, a conversion tracking cookie will be placed on your computer. These cookies have a limited validity. If you visit certain pages of our website and the cookie has not yet expired, we and Google can recognize that you clicked on the ad and were redirected to this page. Each Google AdWords customer receives a different cookie. As a result, there is no way that cookies can be tracked through AdWords advertisers’ websites.

The information obtained using the conversion cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified.

You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software (see “Cookies” below). However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You will then not be included in the conversion tracking statistics.

You can also deactivate personalized advertising for you in the settings for advertising on Google. You can find instructions on how to do this at https://support.google.com/ads/answer/2662922?hl=de In addition, you can opt out of the use of cookies by third parties by visiting the Network Advertising Initiative opt-out page at https://www.networkadvertising.org/choices/ and implement the further information on the opt-out mentioned there.

You can find more information and Google’s privacy policy at: https://www.google.de/policies/privacy/.

4. Comment function

As a user, you can post comments on our blog.

Once you have shared one of your comments, you agree to its publication. In particular, you agree that we may display your comment on our website. We will not process your self-generated content for other purposes without your express consent.

You are responsible for ensuring that your comments and self-generated content do not violate any applicable legal provisions, in particular that they are not offensive or infringe the rights of third parties (copyright, trademark and other rights). You will fully indemnify us and our employees and officers against any claims by third parties in connection with your comments and content.

We are entitled to delete your comments at any time without prior notice to you or not to publish them at all, if we determine that your comment or self-generated content violates laws or rights of third parties, or if we are informed of this circumstance by third parties.

This website uses the DISQUS commenting feature provided by Disqus Inc, 301 Howard Street, Suite 300, San Francisco, CA 94105, USA (hereinafter referred to as “Disqus”). Disqus is an interactive commenting system that allows registered users to comment on any website that uses Disqus with just one login. Disqus allows you to sign in using existing accounts on Facebook (via Facebook Connect), Twitter and Google+. If you log in via your Facebook, Twitter, Google+ account, data may also be collected, stored and used by these providers. You can find details about this in the privacy policy of the respective provider. The use of the commenting function is also possible as a “guest” without registration. However, some functions are then not available.

In addition to the comment text, Disqus transmits your e-mail address and IP address to us. We need the comment text in order to be able to publish it. We only need the other information for the purpose of contacting you in connection with your use of DISQUS, for example if we have questions about your user comment or to avoid liability and misuse. In order to avoid liability for comment content, it may also be necessary for us to delete comments, exclude them from publication or – as a mitigating measure and with appropriate labeling – edit them.

With regard to the collection, processing and use of the relevant data by DISQUS, as well as your rights in this regard, the Terms of Use and Privacy Policy of DISQUS apply, available at http://docs.disqus.com/help/30/ and http://docs.disqus.com/help/29/.

We also use Gravatar from Automattic Inc. on this website. (60 29th Street #343, San Francisco, CA 94110, USA) to assign user images (avatars) based on the email address in posts and comments. A Gravatar is a Globally Recognized Avatar – a globally available user image – which can be assigned to an e-mail address and used in various online services. Since an image is only displayed when using an e-mail address registered with Gravatar and data is thus transferred to Gravatar, you can prevent the transfer of your data to Gravatar by commenting with an e-mail address not registered with Gravatar or write posts. You can find more details on the privacy policy and which data is collected by Gravatar in which way https://automattic.com/privacy/, general information about Gravatarhttp://de.gravatar.com/. Information on data transfer to the USA can be found in the “Transfer of personal data abroad” section.

5. Use of Google reCaptcha

We use the reCAPTCHA service from Google Inc. on our website. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). The query serves the purpose of distinguishing whether the input is made by a human or by automated, machine processing.

To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the website visitor spends on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google. The reCAPTCHA analyzes run completely in the background.

The query includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with other Google data. Your data may also be transmitted to the USA.

For more information about Google reCAPTCHA and Google’s privacy policy, see the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android. html

6. Storage of data in central database (CRM)

The personal data mentioned in the previous sections are stored and processed by us in a centralized manner. The data is stored partly on the servers of the provider of our CRM software, Zoho Corporation Pvt. Ltd, Estancia IT Park, Plot No. 140 & 151, GST Road, Vallancherry Village, Chengalpattu Taluk, Kanchipuram District 603 202, INDIA. The data is stored on servers in the Netherlands and Ireland respectively. Our direct contractual partner is Zoho Corporation GmbH, Trinkausstr. 7, 40213 Düsseldorf, Germany. Even if the data is basically hosted in the Netherlands or Ireland, it cannot be ruled out that data transfers to India may occur.

This is for the efficient management of customer data and allows us to respond adequately to your concerns, and enables us to efficiently provide the services you request and process the related contracts.

We evaluate this data in order to further develop our offers in a needs-oriented manner and to display and suggest the most relevant information and offers to you. We also use methods that predict potential, interests and future orders based on your website usage. These evaluations may result in user profiles of you.

You can object to the evaluation of your personal data for advertising purposes and the creation of user profiles at any time (see below under “Contact”).

7. disclosure of data to third parties

We will only pass on your personal data if you have expressly consented to this, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship.

Certain functionalities may involve the forwarding of personal data, in some cases also of particularly sensitive personal data. In these cases, you will be informed of this transfer to third parties. We will not disclose the personal data to third parties without your express consent. However, it may not be possible to perform certain functionalities and services without the disclosure of personal data to third parties.

If you favor or mention a certain partner organisation in a document you have created (e.g. in your will) or if you access the document creation page of a partner organisation – on our website or in the app – we will inform the partner organisation in question about this on the basis of your consent (see the explanations in the section “When using further functionalities and services” above). This, of course, without information on the further content of the documents. If you have given your consent, the partner organization may thank you or send you further information. Without your consent or other legal basis, partner organizations are not permitted to process your data, which the partner organization receives from us, for other purposes.

In addition, we share your data with third parties to the extent that this is necessary in the context of the use of the website, as well as for the provision of the services and functionalities requested by you. The use by the third parties of the data disclosed for this purpose is strictly limited to the aforementioned purposes.

Various third-party service providers are explicitly mentioned in this privacy statement (e.g. in the sections “Newsletter”, “Tracking Tools”). Another service provider to whom personal data is disclosed or who has or may have access to personal data of you is our web host Infomaniak Network SA, Avenue de la Praille, 26 – 1227 Carouge – Suisse. The website is hosted on servers in Switzerland.

We also use web-based access to the platform https://www.maxmind.com/ operated by MaxMind Inc., 14 Spring Street, 3rd Floor Waltham, MA 02451, USA. We use this service to localise “leads” that take NGOs into account on our website. We use MaxMind to determine the approximate location of the user concerned based on the IP address transmitted. This localization is not suitable for directly identifying the user – although we are able to identify a registered user – and only shows us the city or canton of the location. We only pass on the zip code and city to the NGOs. We have no influence on MaxMind’s data processing in connection with this service. MaxMind is responsible for this under data protection law. Further information on the processing of personal data by MaxMind can be found in their privacy policy: https://www.maxmind.com/en/privacy-policy. As MaxMind is based in the USA, the IP address that we pass on to MaxMind is stored and processed in the USA. Information on the transfer of data to the USA can be found in Section. 8 following. A Data Processing Addendum was concluded with MaxMind, which implements the EU standard contractual clauses, incl. the additions required by the FDPIC for Switzerland. The legal basis for the processing of personal data described here is Art. 6 para. 1 lit. f GDPR. Our necessary legitimate interest lies in the great benefit that the functions described above have for our offer. In particular, the determination of locations enables us to respond and optimise our offer in line with our customers’ interests.

For payment-based functionalities where we offer online payment, such as making a funeral donation directly to a specific organization, we will share your payment information, particularly your card information, with the service providers involved in making the payment. Note that your card issuer may have additional provisions regarding data processing by Himself.

8. transfer of personal data abroad

We may transfer your data to third party companies abroad if this is necessary in connection with the processing of your inquiries, the provision of services and marketing campaigns. These third-party companies are required to maintain the privacy of users to the same extent as the provider itself. If the level of data protection in a country is deemed inadequate within the meaning of the EU General Data Protection Regulation, we will use a contract to ensure that your personal data is protected at all times in accordance with the EU General Data Protection Regulation.

Various third-party service providers and their registered office addresses are already mentioned in the previous section (“Transfer of data to third parties”). Some of these third-party service providers mentioned in this Privacy Policy are based in the USA (see “Tracking Tools”), India and Switzerland.

For the sake of completeness, we note that the U.S. authorities can carry out surveillance measures under U.S. legislation, under which the general storage of all data forwarded from the European Union and Switzerland to the U.S. is possible. This is done without distinction, limitation, or exception based on the objective pursued and without objective criteria that would make it possible to limit U.S. authorities’ access to and subsequent use of personal data to specific, strictly limited purposes that would justify access to such data.

Users residing in a member state of the EU, the EEA and Switzerland should note that the USA does not have a sufficient level of data protection from the perspective of the European Union – among other things due to the issues mentioned in the previous paragraph. To the extent that we have explained in this Privacy Policy that recipients of data (such as Google) are based in the U.S., we will ensure that your data is protected at an appropriate level with our partners through contractual arrangements with these companies, in particular through the conclusion of the revised standard contractual clauses and the possible implementation of further measures.

9. Third party data collection

You will be informed that we receive information from the credit agency CRIF AG in Zurich about whether users are deceased. We use this information for the purpose of updating addresses. No other information is collected. You can find more information about CRIF AG at www.mycrifdata.ch/#/dsg». If you have any questions about data processing by CRIF, please contact CRIF AG.

10. Your rights

Provided that the legal requirements are met, you have the following rights as a person affected by data processing:

Right to Information: You have the right to request at any time, free of charge, to inspect your personal data stored by us when we process it. This allows you to check what personal data we process about you and that we use it in accordance with applicable data protection regulations.

Right to rectification: You have the right to have inaccurate or incomplete personal data rectified and to be informed of the rectification. In this case, we will inform the recipients of the data concerned of the adjustments made, unless this is impossible or involves disproportionate effort.

Right to Deletion: You have the right to have your personal data deleted under certain circumstances. In individual cases, especially in the case of statutory retention obligations, the right to deletion may be excluded. In this case, the deletion may be replaced by a blocking of the data if the conditions are met.

Right to restrict processing: You have the right to request that the processing of your personal data be restricted.

Right to data transfer: You have the right to obtain personal data that you have provided to us in a readable format and free of charge.

Right to object: You can object to data processing at any time, in particular for data processing in connection with direct advertising (e.g. advertising e-mails).

Right of withdrawal: you have the basic right to withdraw your consent at any time. However, processing activities based on your consent in the past will not become unlawful as a result of your revocation.

To exercise these rights, please send us an e-mail to the following address: support@deinadieu.ch.

Right of complaint: You have the right to lodge a complaint with a competent supervisory authority, e.g. against the way your personal data is processed.

11. Data retention

We store personal data only for as long as is necessary to carry out the processing explained in this privacy policy within the scope of our legitimate interest. In the case of contractual data, storage is required by statutory retention obligations. Requirements that obligate us to retain data result from accounting regulations and tax law provisions. According to these regulations, business communications, concluded contracts and accounting records must be retained for up to 10 years. If we no longer need this data to perform the services for you, the data will be blocked. This means that the data may then only be used if this is necessary to fulfill retention obligations or to defend and enforce our legal interests. The data is deleted as soon as there is no longer any obligation to retain it and no longer any legitimate interest in retaining it.

12. Data security

We use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

We also take internal data protection very seriously. Our employees and the service companies commissioned by us have been obligated by us to maintain confidentiality and to comply with the provisions of data protection law.

13. Cookies

We inform you that this website uses cookies. The acceptance of these cookies by the visitor/user is not a prerequisite for the use of the website. However, not all functions may be possible by blocking cookies.

A cookie is a small text file that is sent by the respective servers when visiting the website and is temporarily stored on the hard drive of the respective user. If the corresponding server is called up again, the user’s browser sends the previously received cookie back to the server. The server can then evaluate the information obtained by this procedure in several ways. There are basically two different types of cookies. Firstly, session cookies that are only stored for a particular visitor session. This means that the cookies are automatically deleted immediately when the respective service is closed by the visitor/user. Secondly, temporary/permanent cookies that are stored for a longer period of time or indefinitely on the user’s data carrier.

We only use technically necessary session cookies for this website. When a user visits the website, cookies are sent to the user’s browser and stored on the user’s hard drive. These cookies serve to make our offer more user-friendly, effective and secure. The cookies do not contain any personal data or any personal information about the user, so that it is not possible for us to identify the person with the information obtained from the cookies. The information obtained is used solely for the purpose of compiling statistics on the use of our offer. core This enables us to adapt our offer to your customer requirements in the best possible way. Session cookies are automatically deleted from the customer’s hard drive at the end of the browser session.

However, we also use cookies that remain permanently on the user’s hard drive. These cookies are necessary to recognise which visitor it is and which settings and inputs this visitor requires when a new visit is made. These cookies remain on the hard drive and delete themselves after the specified time.

You can prevent the placement of cookies permanently or temporarily by setting your browser accordingly. If you set the browser accordingly, you may no longer be able to fully use all services and/or functions of our offer. Every browser can be set to reject cookies in general. For information on browser settings, see the web and support pages of your respective browser provider.

Information on how to disable cookies can be found at the following links:

Microsoft Edge: https://privacy.microsoft.com/de-DE/windows-10-microsoft-edge-and-privacy
Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: http://apple-safari.giga.de/tipps/cookies-in-safari-aktivieren-blockieren-loeschen-so-geht-s/
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™: http://help.opera.com/Windows/10.20/de/cookies.html

14. tracking and analytics tools

We use various analytics tools on our website.

a. Stalk.io

We use the open-source web analytics service Pirsch.io from Emvi Software GmbH, Nickelstraße 1b, 33378 Rheda-Wiedenbrück, Germany, on our website to analyze and regularly improve the use of our website.

The statistics obtained enable us to improve our offer and make it more interesting for you as a user.

Pirsch’s technology is cookie-free and privacy-friendly web analytics to accurately measure our traffic. Pirsch was developed and hosted in Germany and thus work according to the strict European data protection laws of the GDPR. The analysis data that we collect will not be shared with third parties at any time. Only anonymized data (e.g. date and time of page view, duration of visit or the page from which you accessed our website) is stored and used with Pirsch technology. They do not allow identification of visitors to this website.

b. Sentry

We use the Sentry service (Sentry, 1501 Mariposa St #408, San Francisco, CA 94107, USA) to improve the technical stability of our service by monitoring system stability and identifying code errors. Sentry serves these purposes alone and does not evaluate data for advertising purposes. User data, such as details of the device or time of error, are collected anonymously and are not used in a personalized manner and are subsequently deleted.

You have the option to object to the analysis. For information about Sentry’s privacy practices, please visit:https://getsentry.com/privacy/.

c. Google Analytics

The website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, or Google Inc. 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA (“Google”). Google Analytics uses methods that enable an analysis of the use of the website, such as “cookies”. These generate information about your use of the websites, such as

Browser type/version,
Operating system used,
Referring URL (the previously visited page),
Host name of the accessing computer (IP address),
Time of the server request, and
Device

are transferred to Google servers in the USA and stored there. In doing so, the IP address is shortened by activating IP anonymization (“anonymizeIP”) on our websites before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area or Switzerland. The anonymized IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. In these cases, we provide contractual guarantees to ensure that Google maintains a sufficient level of data protection.

The information is used to evaluate the use of our websites, to compile reports on website activity and to provide other services related to website and Internet use for the purposes of market research and demand-oriented design of these websites. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. According to Google, in no case will the IP address be associated with other data concerning the user.

Users can prevent the collection of the data generated by the cookie and related to the website usage by the respective user (including the IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link:

http://tools.google.com/dlpage/gaoptout?hl=de

d. ZOHO Pagesense

We also use ZOHO Pagesense, a web analytics service provided by Zoho Corporation Pvt. Ltd, Estancia IT Park, Plot No. 140 & 151, GST Road, Vallancherry Village, Chengalpattu Taluk, Kanchipuram District 603 202, INDIA. For our website, the service is operated by Zoho Corporation GmbH, Trinkausstr. 7, 40213 Düsseldorf, Germany. Even if the data is generally hosted in Germany or in another EU member state, it cannot be ruled out that data may be transferred to India. ZOHO Pagesense uses cookies and other tracking technologies (see their privacy policy). The information generated by the cookie about your user behavior is usually transferred to a ZOHO server in the Netherlands and stored there. ZOHO uses this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. In this context, please also note ZOHO’s privacy policy, in particular the information available under the following links:

https://www.zoho.eu/de/privacy.html
https://www.zoho.eu/de/gdpr.html
https://www.zoho.eu/de/terms.html

You can object to data processing by ZOHO Pagesense at any time by blocking or deactivating the relevant cookies (see “Cookies”).

e. ZOHO SalesIQ

On our website, we use Zoho Sales IQ, a web analytics service provided by Zoho Corporations. For our website, the service is provided by Zoho Corporation GmbH, Trinkausstr. 7, 40213 Düsseldorf, Germany. Even if the data is generally hosted in Germany or in another EU member state, it cannot be ruled out that data transfers to India may occur. Zoho Sales IQ uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. In case of activation of IP anonymization on our website, your IP address will be truncated beforehand by Zoho within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptions, the full IP address is transferred to a Zoho server in the USA or India and shortened there. Zoho will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Zoho Sales IQ is not merged with other Zoho data.

In this context, please also note ZOHO’s privacy policy, in particular the information available under the following links:

https://www.zoho.eu/de/privacy.html
https://www.zoho.eu/de/gdpr.html
https://www.zoho.eu/de/terms.html

You can object to data processing by ZOHO SalesIQ at any time by blocking or deactivating the relevant cookies (see “Cookies”).

f. Jetpack

This website uses the Jetpack service. The Jetpack plugins for WordPress are provided by Automattic Inc., 132 Hawthorne Street, San Francisco, CA 94107, USA. The operating company uses tracking technology from Quantcast Inc., 201 Third Street, San Francisco, CA 94103, USA.

Jetpack is a WordPress plugin that offers the operator of a website built on WordPress additional functions. Jetpack allows the website operator, among other things, an overview of the visitors to the site. It is also possible to increase the number of visitors by displaying related articles and publications or by being able to share content on the site. In addition, security features are built into Jetpack so that a website using Jetpack is better protected against brute force attacks. Jetpack also optimizes and speeds up the loading of the images integrated into the website.

Jetpack uses cookies for this purpose. As a result, when you visit the website, data is automatically transmitted to Automattic for analysis purposes. This gives Automattic knowledge of data that is subsequently used to create an overview of website visits. The data obtained in this way is used to analyze the behavior of the website visitor and is evaluated with the aim of optimizing the website. The data collected via the Jetpack component will not be used to identify the data subject without the prior consent of the data subject. Quantcast also becomes aware of the data. Quantcast uses the data for the same purposes as Automattic.

As described above, you can prevent the setting of cookies by our website at any time by means of a corresponding setting in your browser and thus permanently object to the setting of cookies. In addition, cookies already set by Automattic can be deleted at any time via the Internet browser or other software programs.

It is also possible to object to and prevent the collection of the data generated by the Jetpack cookie relating to the use of this website and the processing of this data by Automattic/Quantcast. To do this, you must press the opt-out button under the link https://www.quantcast.com/opt-out/, which sets an opt-out cookie.

If you delete the cookies on the system after objecting, you must call up the link again and set a new opt-out cookie.

The applicable data protection regulations of Automattic are available at https://automattic.com/privacy/. Quantcast’s applicable privacy policy is available at https://www.quantcast.com/privacy/.

15. Links to our social media profiles

On our website, we have included links to our social media profiles on the following social networks:

Meta Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, https://de-de.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA, https://de.linkedin.com/legal/privacy-policy
Instagram by Meta, Meta Platforms Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland, https://privacycenter.instagram.com/policy
Twitter Inc.,1355 Market Street, Suite 900, San Francisco, CA 94103, USA, https://twitter.com/de/privacy, und
Youtube, a website operated by Google Inc. , https://policies.google.com/privacy

When you press on the relevant social network icons, you will be automatically redirected to our profile on the relevant network. In order to use the functions of the relevant network there, you must partially log in to your user account with the relevant network.

When you access a link to one of our social media profiles, a direct connection is established between your browser and the server of the social network in question. This provides the network with the information that you have visited our website with your IP address and called up the link. If you call up a link to a network while logged into your account with the network in question, the content of our site may be linked to your profile with the network, which means that the network can assign your visit to our website directly to your user account. If you want to prevent this, you should log out before clicking on corresponding links. In any case, an assignment takes place when you log in to the relevant network after activating the link.

16. No liability for websites and privacy policies of partners

Our website contains links to the websites of partners or other providers. These usually have their own privacy statements. We assume no responsibility for data processing on the corresponding websites. We ask you to inform yourself there about the respective data protection practice.

17. Contact

If you have any questions about this privacy statement or our data processing practices, or if you would like to request information about or delete your data, or withdraw your consent, you can contact us at the following address:

EMNA Web AG, Limmatstrasse 65, 8005 Zürich

respectively

support@deinadieu.ch

18. Amendment of the privacy policy

We reserve the right to change this privacy policy at any time in compliance with applicable data protection laws.

Status: 16.1.2024